FAQ

Technology Today for Business Tomorrow

Integration, Inc. is the business outsourcing services industry leader. Valuing our customers and offering excellent service is the platform our company is built on. One of our goals here at Integration, Inc. is to educate our customers about the advantages of our business outsourcing services, such as Electronic Data Interchange (EDI), Checking Printing and Checking Writing solutions, Rebate Fulfillment, Third Party Services, and Bar Code Label processing. Below you will find our most frequently asked questions (FAQ) and the answers to those questions. You may also call 860-623-0004 to speak to our live customer support staff.

Electronic Data Interchange (EDI)

 

DO I NEED SPECIFIC EQUIPMENT OR EXPERIENCE TO IMPLEMENT EDI?

No. In most cases you will not need specific experience or equipment for an EDI solution thru Integration, Inc. All you need to get started is internet access with email capabilities, or a fax. There is virtually little or no training involved and we walk you through all steps necessary for trading partner implementation of the specific EDI documents. Allocation of your company’s resources is usually very minimal and no modification of your company’s internal computer systems is required.

HOW LONG WILL IT TAKE TO IMPLEMENT EDI?

Implementing EDI with your trading partner usually takes as little as 2 to 7 business days and in some cases is much quicker. Our team will implement all of the EDI transactions that your trading partner requires. Once set up, we provide you with information on what your responsibilities are and we are always there – long after the setup – to support your questions or EDI needs.

HOW DOES INTEGRATION’S EDI SERVICES WORK?

We handle all the background work – EDI traffic, managing required formats, standards and trading partner requirements; everything is transparent to you. We transmit and receive your EDI documents on our system and then send them via email or fax to you. We can also work with various file types to get you your EDI information and also receive it from you. We can also work with your business software to provide file feeds.

WHAT ABOUT SECURITY FOR MY EDI?

Security is handled via the secure encryption of files at the VAN level (Value Added Network) or in the case of an AS2 connection, secured and encrypted at both Integration, Inc.’s side as well as the trading partner’s side. A vendor does not have to worry about security due to the many layers of encryption.

WHAT ARE THE COSTS INVOLVED FOR EDI?

EDI setup charges and per document charges are minimal – we try to make it very affordable for companies who need to implement an EDI solution. We do not charge minimum monthly or non-usage fees nor do we charge yearly maintenance fees. Once you pay for the EDI setup and testing, you then only pay for the monthly EDI per document charges whenever you have activity.

CAN INTEGRATION CREATE THE GS1-128 LABELS?

Yes, Integration, Inc. can provide GS1-128 labels and also add a very unique feature to the label creation. Many EDI trading partners require advance ship notices and corresponding GS1-128 barcode shipping labels, formerly known as UCC128 labels. Integration, Inc. offers a very affordable barcode label service which we tie directly to the creation of the ADVANCE SHIP NOTICE (ASN) for that particular trading partner. In this way, the process is unique in that the vendor does not have to create the ASN himself – most of the information including the actual 20 digit UCC number is already on the ASN. All required fields are on that ASN and the vendor is only responsible for filling out those fields and emailing the completed ASN back to Integration, Inc. for EDI transmission at the appropriate time.

Check Writing Services

 

HOW DO YOUR CHECK PRINTING SERVICES WORK?

Our services are very easy to use. We gather some information required to setup your company; we design a check format for your approval; agree on a data file format and we start processing checks. Anytime your company needs to issue checks you send us a data file. In most cases, that same day, we process your data file and print and mail your checks.

HOW LONG DOES IT TAKE TO GET SETUP SO I CAN START USING YOUR SERVICES?

We are able to implement and setup clients in a matter of hours. We need to collect certain pieces of information in order to setup your company and once that information is provided we can setup your company within a few hours.

WHOSE BANK ACCOUNT IS USED WHEN USING YOUR SERVICES?

All checks that we issue are written on your bank account. We make it very easy to use our services. You don’t have to change anything. Our systems are fully secure and your banking information and your data is encrypted and protected. When a check file is processed we return a check report showing check number and check date issued for each of your check records. This allows for easy reconciliation of your bank account.

WHAT ARE THE COSTS INVOLVED IN USING YOUR CHECK PRINTING SERVICES?

We charge a onetime setup charge and per check charge plus postage. Our pricing varies based on the check stock you select and your monthly check volume. Our pricing is very straight forward so it’s easy for you to determine your savings when you use our services.

Rebate Fulfillment Services

 

HOW CAN YOU HELP US WITH OUR REBATE PROGRAM?

Our services are designed where we can customize a solution to meet your specific requirements. We can handle all or only a portion of your rebate program. If you need help with collecting and processing the rebates, we can handle that. If you need help with fulfillment we can support you there as well. If you need a web portal for your customers to access, we can develop a branded, customized solution specific to your rebate program.

WHAT ARE THE COSTS INVOLVED IN HELPING US WITH OUR REBATE PROGRAM?

Our services are designed where we can customize our pricing based on your specific requirements. Our pricing will vary depending on how much help you need. Once we are able to evaluate your specifications we will develop a pricing structure that works for both companies. In most cases we charge a onetime setup / programming charge and then a minimal per rebate charge.

Third Party Services

 

WHAT IS THIRD PARTY BILLING?

Each company may have its own definition of Third Party Billing. At Integration, Inc. we provide a number of solutions related to billing. We can be the Third Party that will take your invoice data and print and mail your invoices on your behalf. We can also consolidate your invoicing process by taking a number of invoices from multiple locations, consolidating the data, and submitting one invoice to your customer. In both scenarios we can save your company time and money.

WHAT ARE THE COSTS INVOLVED IN USING YOUR SERVICES?

Our services are designed where we can customize our pricing based on your specific requirements. We will evaluate your specifications and develop a customized solution that meets your needs. In most cases we charge a onetime setup / programming charge and then a minimal per invoice charge.

Bar Code Labels

 

DO I NEED SPECIFIC EQUIPMENT OR EXPERIENCE TO USE YOUR BARCODING SERVICES?

No. Integration, Inc. has all of the software, equipment and barcode label stock that you will need. All you need to do is provide us with the data and we do the rest.

HOW LONG WILL IT TAKE TO IMPLEMENT AND START USING YOUR BARCODING SERVICES?

In most cases we already have the barcode label designed and ready to use in our system. During the EDI setup process the label will be tested and approved by your trading partner. The next time you ship product to this customer you will be able to use our services.

HOW DOES GS1-128 BARCODING WORK THROUGH INTEGRATION?

Having Integration, Inc. generate your GS1-128 barcode labels is an easy process – you don’t need any special equipment or programs. We provide you with blank Excel label templates containing all field requirements for that trading partner. You simply fill out the form, tell us how many labels you need and then email the form back to us; we generate the labels and then send them via UPS back to you (usually overnight). We can generate carton level or pallet level labels. If need be, we can provide the label files for printing at your location – just ask how this works. Also, by utilizing Integration, Inc.’s GS1-128 label services we include the ASN (Advance Ship Notice) template with most of the information already filled in for you which makes the processing of your ASN much easier.

WHAT ARE THE COSTS INVOLVED FOR YOUR BARCODING SERVICES?

Our services are designed where you provide us with data via an Excel spreadsheet. We charge and per spreadsheet and then a per label charge. Our pricing structure is very flexible so we can also design a plan that works best based on your requirements and barcoding volume.

Request a Quote!

Integration Inc BBB Business Reviewinternet phone service