5 Tips for Choosing the Right Business Process Outsourcing (BPO) Rebate Fulfillment Partner

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For any business, processing rebates in-house is a serious undertaking requiring excessive technology investments, trained employees, organized and up-to-date software and more. This is a big commitment and one that must be continually updated to stay ahead of competitors and their processing capabilities.  Choosing the right rebate partner is of most importance.

Using an expert outsourcing company to maintain high quality processing is an affordable and beneficial option. Many companies across the United States specialize in rebate fulfillment and processing in a way many small business simply cannot. Choosing to work with a business process outsourcing expert will save your company time and money, while streamlining your rebate fulfillment processing system at the same time.

One of the biggest challenges you face as a business is ensuring that all of the hard work you put into creating a rebate program pays-off by boosting sales and brand recognition. A critical element to monitor for this type of assurance is user experience. If your rebate fulfillment process is too slow and inaccurate, the user experience will be impacted. Once you have invested time and energy into creating a great rebate program, you should also ensure it is being executed in a way that positively impacts your brand and increases your business revenue.

The following are five things to look for in a rebate fulfillment business process outsourcing partner:

  1. Can the rebate fulfillment process be clearly branded with your company information? This is vital to a successful partnership with a rebate fulfillment business process outsourcing partner. Confusion of the brand must be clearly eliminated. Any rebate fulfillment process should include your own company logo and information so as to keep a clear picture in user’s minds as to what company the rebate is connected to. Huge amounts of paper mail containing rebate checks get thrown into garbage or recycling every year by confused people who don’t recognize the source. Appropriate and accurate company branding is a must!

  2. Is the rebate fulfillment process intuitive?  The rebate fulfillment process should be made up of as few broad assumptions as possible in terms of what steps the consumer is willing do to do to enter their claim for rebate processing. The rebate fulfillment process should be as intuitive, streamlined and simple as possible.

  3. Are claimants able to check their rebate claim Status in real-time?  An informed claimant is a happy claimant. This is a rule to live by. Oversharing information is never bad when processing rebates. Ask your prospective business process outsourcing partner about their rebate processing real-time claim status capabilities?

  4. Does the business process outsourcing rebate fulfillment partner offer a choice of payment methods?  Understanding that claimant’s want their payout as soon as possible is the foundation for a successful rebate fulfillment process. Simply put, the claimant will get paid anyway, so why not make them happy by processing rebates in a timely manner via direct deposit, PayPal, a card branded with your logo or even mailing them a check?

  5. Is your prospective business process outsourcing partner able to gather feedback in the rebate process?  Feedback is essential to refining your rebate fulfillment process over time. The more data you are able to collect, the more refined your rebate fulfillment process can become.

Integration, Inc. utilizes their 20+ years of business process outsourcing industry expertise to resolve information technology issues confronting organizations nationwide. Integration, Inc. delivers superior and unrivaled value to every business process outsourcing partner and their customers through its exceptional business process outsourcing solutions, including:

Electronic Data Interchange (EDI) – by providing immediately cost-effective EDI BPO solutions for complying with EDI regulations and processing requirements for trading partners, Integration, Inc. retains a superior customer satisfaction performance rating and exemplary client performance testimonials. “Integration works well with all of our major customers. The EDI (Electronic Data Interchange) set-up process is very simple on our end and we always have someone to contact if we have any questions.” –Hayden Valley Foods, Inc.

Check Writing & Check Printing Services – Integration, Inc. manages check writing and check printing services for companies across the globe. By offering custom check design and management, Integration, Inc. delivers unique check processing services by combining check writing and check printing requirements together providing an extremely cost-effective BPO solution. “Integration, Inc. is very efficient and offers a hyper-focused customer service organization. They go out of their way to make sure the customer is taken care of. The service works very well with minimal issues and special requests are taken care of promptly. We have been using them for over 10 years for over 500 customers of ours!” –Escalon, Inc.

Rebate Fulfillment Processing – By managing any size rebate fulfillment project from concept to completion, Integration, Inc. has become a BPO industry-leader. Integration, Inc. provides complete support for every BPO partner, as well as managing all rebate fulfillment details for every project from beginning to end. “We have enjoyed working with Integration for almost 16 years! The EDI processes are seamless and we enjoy the additional personalized help when needed.” –Barry’s Bakery

Third Party Billing – As a full-service third party billing BPO industry-leader, Integration, Inc. processes third party billing for companies nationwide and has been for more than 20 years. As experts in third party billing BPO, Integration, Inc. offers complete printing and mailing of your third party billing documents. “Integration takes care of our new customers. They are always a big help with any issues. A big thumbs up for Integration!!” –Neuman Bakery Specialties, Inc.

Barcode Labels – Integration, Inc. prides itself in focusing on intimate details and requirements for every BPO partner and related project detail. This includes UCC128 barcode labels and carton markings, which have become a requisite part of the criteria in order for vendors to do business with different customers. This also applies to ASN transactions. “I would recommend Integration, Inc. to any company that requires any of the services they provide. Their level of service goes above and beyond.” –Earth Friendly Products.

By allowing Integration, Inc. to become your BPO partner and expertly manage your business outsourcing needs, the Integration, Inc. team of experts can help your business increase efficiency and become more cost-effective, thus improving business productivity.

Contact us Integration, Inc. today to see how we can greatly impact the operational efficiency of your company through offering expert business process outsourcing partnerships.