With more than 70 percent of Americans taking advantage of rebate programs, there is no doubt rebate fulfillment is big business. How is your rebate fulfillment process actually working for your business? From ever-evolving rebate laws to central repositories, redemption rules, etc. Are you drowning in rebate fulfillment processing?
There are a variety of signs to look for when considering if your business is properly processing rebates in-house:
- Your business has seen an increase in returns, complaints, manual processing errors, etc., which is resulting in negative business feedback and dissatisfied customers.
- Your internal business staff is feeling over-worked and over-loaded with manual processing, consuming additional time and effort to produce the same processing results.
Why Partner with A Rebate Fulfillment Expert
When businesses partner with an expert rebate fulfillment organization, there are two primary business functions that are positively impacted virtually instantly:
Customer Satisfaction
Customer Service Representatives (CSRs) are instantly able to access all customer rebate fulfillment data, including the original rebate submission, which clearly defines the account in question. This reduces confusion throughout the customer’s call experience, reduces call duration, and reduces the number of follow-up calls required to verify information. This benefit can increase the overall cost-savings for a business like yours by nearly 50 percent, while also improving overall customer satisfaction.
Increased Accuracy & Rebate Program Performance
Like many other areas of your business, partnering with a rebate fulfillment expert offers to increase functionality, productivity, communication and supports overall success for your organization. The right rebate fulfillment expert, such as Integration, Inc., will enable data capture systems to accurately auto-sort qualified and unqualified rebates. This expands rebate program capabilities and increases accuracy of such programs.
Choosing the Right Rebate Fulfillment Partner
Outsourcing the rebate fulfillment process to a team of professionals can be a huge benefit. Doing so allows your company to focus on adding more customers, increasing sales, marketing your services and products, and accommodating current customers. Choosing to use a third-party rebate fulfillment expert for rebate processing offers numerous benefits to businesses looking to reorganize their non-core internal processing, increase productivity for their business and decrease rebate fulfillment processing costs. Because of this, your business will see an increase in processing accuracy, customer satisfaction, employee productivity, and overall business revenue.
Many of the benefits of rebate fulfillment outsourcing include:
- Experience of accurate rebate fulfillment using the latest technology
- Up to date knowledge of parameters and scope of the project
- Automated mail sorting and processing systems already established
- Cost-savings benefits
- Improved accuracy through automated processing
- Improved customer service and customer satisfaction
- Improved employee productivity
Why Choose Integration, Inc. for Your Rebate Fulfillment Needs?
Integration, Inc. has been a leader in business process automation services for over 20 years, specifically focusing on EDI, check writing, check printing, rebate processing, third party billing and barcode labels, to name a few. This extensive experience brings great benefits to your company. Integration, Inc. values and understands that the business process automation technology playing field is constantly in motion and progressing. That is why this business process automation team works diligently to remain current and successful for our clients every day. When your business does not have the resources to keep up with this ever-changing environment, that’s when Integration can help.
Looking for more information regarding rebate fulfillment outsourcing? Call Integration, Inc. today to speak to one of our knowledgeable outsourcing professionals team members. (860) 623-0004