5 Tips for Choosing the Right Business Process Outsourcing (BPO) Rebate Fulfillment Partner
For any business, processing rebates in-house is a serious undertaking requiring excessive technology investments, trained employees, organized and up-to-date software and more. This is a big commitment and one that must be continually updated to stay ahead of competitors and their processing capabilities. Choosing the right rebate partner is of most importance.
Using an expert outsourcing company to maintain high quality processing is an affordable and beneficial option. Many companies across the United States specialize in rebate fulfillment and processing in a way many small business simply cannot. Choosing to work with a business process outsourcing expert will save your company time and money, while streamlining your rebate fulfillment processing system at the same time.
One of the biggest challenges you face as a business is ensuring that all of the hard work you put into creating a rebate program pays-off by boosting sales and brand recognition. A critical element to monitor for this type of assurance is user experience. If your rebate fulfillment process is too slow and inaccurate, the user experience will be impacted. Once you have invested time and energy into creating a great rebate program, you should also ensure it is being executed in a way that positively impacts your brand and increases your business revenue.
The following are five things to look for in a rebate fulfillment business process outsourcing partner:
Can the rebate fulfillment process be clearly branded with your company information? This is vital to a successful partnership with a rebate fulfillment business process outsourcing partner. Confusion of the brand must be clearly eliminated. Any rebate fulfillment process should include your own company logo and information so as to keep a clear picture in user’s minds as to what company the rebate is connected to. Huge amounts of paper mail containing rebate checks get thrown into garbage or recycling every year by confused people who don’t recognize the source. Appropriate and accurate company branding is a must!
Is the rebate fulfillment process intuitive? The rebate fulfillment process should be made up of as few broad assumptions as possible in terms of what steps the consumer is willing do to do to enter their claim for rebate processing. The rebate fulfillment process should be as intuitive, streamlined and simple as possible.
Are claimants able to check their rebate claim Status in real-time? An informed claimant is a happy claimant. This is a rule to live by. Oversharing information is never bad when processing rebates. Ask your prospective business process outsourcing partner about their rebate processing real-time claim status capabilities?
Does the business process outsourcing rebate fulfillment partner offer a choice of payment methods? Understanding that claimant’s want their payout as soon as possible is the foundation for a successful rebate fulfillment process. Simply put, the claimant will get paid anyway, so why not make them happy by processing rebates in a timely manner via direct deposit, PayPal, a card branded with your logo or even mailing them a check?
Is your prospective business process outsourcing partner able to gather feedback in the rebate process? Feedback is essential to refining your rebate fulfillment process over time. The more data you are able to collect, the more refined your rebate fulfillment process can become.