We’ll begin at the beginning with explaining what exactly BPO, or business process outsourcing is. Business Process Outsourcing (BPO) is the process of contracting internal business processes to a third-party service provider. This provider should be a BPO expert and have proven success streamlining business, while also cutting costs and improving efficiency.
A BPO expert works to streamline your business’ internal non-core business processes to help your business become for productive and successful. Such tasks include any process that a business must complete in order to operate their business on a daily basis but, are not the areas of a business’ core competencies. General areas of business that would fall into the potential outsourcing category could include check writing and checking printing services, Electronic Data Interchange(EDI), third party billing, barcode labels, rebate fulfillment and human resources, among others.
Typically, as a business is defined, most processes are completed in-house. However, as a business grows and reaches a certain level of growth, those in-house processes need to grow and change as well in order to meet the growing needs of the process being performed. Many businesses are simply limited in the amount of capitol they can consistently invest in internal processing. Outsourcing to an expert BPO organization allows growing companies to focus on their core objectives rather than processes that support those objectives.
In order to gain optimum success through BPO, you should consider the following:
1. Why do businesses outsource their non-core business processes? Using a BPO expert allows growing businesses to reduce their processing costs substantially. As industry experts, BPO providers are able to leverage lower cost labor markets, use cutting-edge technology and software for processing, and increase employee productivity by reassigning personnel involved with the outsourced area to perform other needs of the business, leaving executive Management free to focus on core business functions. Because BPO providers focus exclusively on processing business needs expertly, they are able to be proactive in processing your business processes accurately and with improved results. As experts, BPO businesses invest greatly in up-to-date technology, new and changing regulations/requirements and training staff for the new processes.
2. How to identify business processes to outsource. Before you make a decision regarding the areas of your business to utilize a BPO expert, it is vital to understand exactly what your core business competencies are. It seems likely you have some idea of what your core business consists of. Once you identify your core business processes and your non-core business processes, it is easy to identify the business processes that support your core functionality.
3. Realize the benefits of integrating BPO into your business:
Do a little research. Exploring the defining principals of BPO will help a business understand its potential. Once you have done research regarding outsourcing business processes to a third party, you will see that there will be a tremendous cost-savings. Performing a cost analysis will demonstrate the potential cost-savings your business could be looking at. A cost analysis of business performance is a very smart and recommended first step to deciding future business directions. A cost analysis is not only a calculation of business costs, it is also a way to factually compare your business processing cost to that of a BPO third party provider.
4. Consider the best location for your BPO third party provider. Once your business has decided to proceed with outsourcing options, the next steps is to consider the physical location of that BPO provider. Using a BPO provider in the U.S. is a win-win. Keeping your business within the United States will be of great benefit to you, as well as the local economy.
Increase Business Efficiency Using Integration, Inc.
To learn more about business process outsourcing, contact Integration, Inc. today. Integration, Inc. is an industry-leading business process automation provider specializing in business process automation services, such as Electronic Data Interchange (EDI), check writing, check printing, check processing, rebate processing, barcode labels and third party billing to thousands of companies across the globe.
As a primary business process automation outsourcing provider, Integration’s goal is to empower all its client’s to focus on their core areas of expertise, while leaving the business process automation services to our team of experts. This is accomplished by supplying excellent business process automation services that enhance your company’s ability to provide increased reliability and cost savings to your customers.