Jan 25, 2017
As a business owner, it’s pretty common to hear that business process outsourcing your non-core business processes can improve your business performance in your core business areas, which can potentially increase profitability overall. Seems pretty simple, right? Except, how do businesses really know what their core vs. non-core business processes are? Creating this distinction is vital to understanding and correctly utilizing the right business process outsourcing services for your company.
There are two primary types of business strategies: (1) Generic and (2) Competitive. Generic strategies are defined as, “Basic approaches to strategic planning that can be adopted by any firm in any market or industry to improve its competitive performance. The three fundamental strategies included under the Generic label include (1) differentiation strategy, (2) focus strategy, and (3) low cost strategy,” according to Potter’s Generic Strategies. Examples of Generic strategies include purchasing new business assets, globalization, and concentrating on what to become an expert in regarding your business.
Competitive strategies are defined as, “the long term plan of a particular company in order to gain competitive advantage over competitors in the industry. It is aimed at creating a defensive position in an industry and generating a superior ROI (Return on Investment),”according to Wikipedia. Competitive strategies focus on differentiating products and selling goods at lower prices.
Business process outsourcing is a tool to be used to achieve a variety of corporate goals, including cutting processing costs, increasing processing accuracy, improving customer service and improving the productivity of a business. When deciding what to outsource, it is important to understand how outsourcing fits into the overall goals of your company and what it is expected to accomplish.
Using the terms Core vs. Non-Core business processes does not mean one process is more important to get correct than another. It means that some processes are vital to a business, while other support the business in supplemental ways. For some companies, it may be more helpful to decide which activities deserve to be outsourced by evaluating the following:
If a business process is determined to bring a competitive advantage, but is utilizing weak internal capability for completion, it is time to consider business process outsourcing. Similarly, if a business process has a strong competitive advantage potential and a strong internal capability, it should be completed in-house. If a business process has a weak competitive advantage and weak internal capability, the business might be better off buying a solution. Each business needs to evaluate their business processing and the value of each task in order to determine if business process outsourcing is right for that business.
Now that you know how to select which activities to outsource, it’s time to consider the Top 5 Reasons to Choose Business Process Outsourcing, and How to Choose the Right Business Process Outsourcing Company to Partner With.
Integration, Inc. utilizes their 20+ years of business process outsourcing industry expertise to resolve information technology issues confronting organizations nationwide. Integration, Inc. delivers superior and unrivaled value to every business process outsourcing partner and their customers through its exceptional business process outsourcing solutions, including:
Electronic Data Interchange (EDI) – by providing immediately cost-effective EDI BPO solutions for complying with EDI regulations and processing requirements for trading partners, Integration, Inc. retains a superior customer satisfaction performance rating and exemplary client performance testimonials. “Integration works well with all of our major customers. The EDI (Electronic Data Interchange) set-up process is very simple on our end and we always have someone to contact if we have any questions.” –Hayden Valley Foods, Inc.
Check Writing & Check Printing Services – Integration, Inc. manages check writing and check printing services for companies across the globe. By offering custom check design and management, Integration, Inc. delivers unique check processing services by combining check writing and check printing requirements together providing an extremely cost-effective BPO solution. “Integration, Inc. is a very efficient and offers a hyper-focused customer service organization. They go out of their way to make sure the customer is taken care of. The service works very well with minimal issues and special requests are taken care of promptly. We have been using them for over 10 years for over 500 customers of ours!” –Escalon, Inc.
Rebate Fulfillment Processing – by managing any size rebate fulfillment project from concept to completion, Integration, Inc. has become a BPO industry-leader. Integration, Inc. provides complete support for every BPO partner, as well as managing all rebate fulfillment details for every project from beginning to end. “We have enjoyed working with Integration for almost 16 years! The EDI processes are seamless and we enjoy the additional personalized help when needed.” –Barry’s Bakery
Third Party Billing – As a full-service third party billing BPO industry-leader, Integration, Inc. processes third party billing for companies nationwide and has been for more than 20 years. As experts in third party billing BPO, Integration, Inc. offers complete printing and mailing of your third party billing documents. “Integration takes care of our new customers. They are always a big help with any issues. A big thumbs up for Integration!!” –Neuman Bakery Specialties, Inc.
Barcode Labels – Integration, Inc. prides itself in focusing on intimate details and requirements for every BPO partner and related project detail. This includes UCC128 barcode labels and carton markings, which have become a requisite part of the criteria in order for vendors to do business with different customers. This also applies to ASN transactions. “I would recommend Integration, Inc. to any company that requires any of the services they provide. Their level of service goes above and beyond.” –Earth Friendly Products. By allowing Integration, Inc. to become your BPO partner and expertly manage your business outsourcing needs, the Integration, Inc. team of experts can help your business increase efficiency and become more cost-effective, thus improving business productivity.
Contact us Integration, Inc. today to see how we can greatly impact the operational efficiency of your company through offering expert business process outsourcing partnerships.
Our team can’t wait to talk to you about your business's unique needs so we can provide a solution quickly and cost effectively.Let’s talk today