Business Process Outsourcing & Business Sustainability During Coronavirus
May 8, 2020
The current economic business climate with coronavirus is
volatile enough that businesses are being forced to cut costs and streamline
their business to be as efficient as possible at a fraction of previous
processing costs. How can this happen as quickly as it needs to? Businesses
accomplish this needed change by utilizing business process outsourcing (BPO).
Considering both the pros and cons of business process
outsourcing, as well as considering factors other than cost savings, will help
a you to determine when outsourcing is the right option for your business.
Unfortunately, in this time of COVID-19, there may not be many options left,
aside from closing your business. The COVID-19 virus is impacting the business and investor
community across the globe.
According to Michael Beer, Harvard Business School Professor, “Forward-thinking leaders can run better organizations by
creating conditions that allow customers to be more helpful. When service
provision is a true partnership and customers are pitching in, employees are
more productive, service outcomes are improved, and experiences are enhanced
for everyone involved. There
are three barriers that can prevent us [business employees & customers]
from productively engaging: 1) not being able to help, 2) not knowing how to
help, and, 3) not believing our help is important.”
Throughout this crisis, many companies are experiencing
spikes in contact volumes as customers and employees require more help than
usual. Business continuity, including business process outsourcing options, will
ensure the well-being of your employees and partners. Such measures will help
minimize business disruption and has the potential to even increase a business’
bottom line. So,
it’s time to talk cutting costs and increasing productivity.
Benefits of Business Process Outsourcing
There are many benefits to outsourcing your company’s business
processing needs. Looking past the obvious cost-savings, the following are
examples of how outsourcing can benefit your business:
According to a recent Info-Tech research study, companies who outsource business processes, do so in order to gain access to specialized skills. The thought process here is such that specialized skills result in faster product delivery or processing.
Outsourcing can benefit a business greatly when that business must act quickly to take advantage of a market opportunity but, is unable to complete the process accurately in-house.
Outsourcing also quickly improves business processes and workflow and allows employees to focus on other internal processes.
While there are plenty of advantages to choosing business
process outsourcing services, there are also a few disadvantages, such as:
There is always a risk that an outsourcing company will not provide services as agreed.
Be sure to adequately research every company you decide to partner with.
As a business owner, you must account for any possibility of cost overruns that exceed your budget, inadequate deliverable quality, cultural and language barriers, and problems selecting appropriate vendors.
Fortunately, some disadvantages are not necessarily reasons to
avoid outsourcing. They are simply reminders for you to be cautious when
choosing the right outsourcing company for your business. If you’re ready to
explore what business process outsourcing can do for your business, it’s time
to contact Integration, Inc.
primary business process outsourcing provider, Integration’s goal is to empower
all its clients to focus on their core areas of expertise, while leaving the
business process automation services to our team of experts. Integration, Inc.
associates have served hundreds of business entities by assisting them with
their business process challenges.
the most cost-effective and successful ways to accomplish streamlining business
functions is to choose the right Business Process Outsourcing (BPO) partner.
Our team offers a complete set of skills that address a variety of essential
business processing needs, backed by our cutting-edge technological
infrastructure investments. Contact Integration, Inc. today to learn more about
how business process outsourcing can support your business: