Choosing the right US based Business Process Outsourcing Partner
Jul 25, 2017
5 Tips for Choosing the Right U.S.-based Business Process Outsourcing Partner
Once your business has decided to utilize business process outsourcing (BPO) services, the next step is choosing the right US based business process outsourcing partner. Choosing the BPO service provider is crucial to the success of your business. In order to find the right BPO partner for your business, you should consider several options and vet them as you would when hiring a top-level employee. Some businesses issue request for proposals (RFP) in order to consider all BPO company’s benefits and drawbacks side-by-side.
Choose a BPO service Provider based in the United States
Weather you interview prospective BPO businesses, collect proposals from BPO businesses, or conduct business research about BPO businesses, one thing is for certain, doing your homework now will save your business time and money later. The benefits of adding a business process outsourcing partner can be exponential when you are able to secure the right business process outsourcing partner for your company.
In addition to the cost of processing and terms of your project, we recommend reviewing the following tips before choosing a BPO partner for your business:
Tip #1 – What are the BPO Service Provider’s Business Goals?
It is vital to the success of your business for you to consider a BPO service provider’s short and long-term business goals. Comparing the BPO service provider’s goals to your own company goals will allow you to determine if they are the right BPO service provider for your business. Your business can and should request references from their customers in order to review and assess previous customer feedback.
Tip #2 – Does your prospective BPO partner have Financial Stability?
Consider these questions: How long has the BPO service provider been in business? What is their customer feedback like? Identifying your business process outsourcing partner’s stability helps your company figure out if the potential BPO partner will survive long-term. By analyzing a potential BPO service provider based on their value and overall performance, your business will be able to comparatively analyze this data against other BPO service providers, which will assist your business in choosing the right BPO partner for your business.
Tip #3 – Is there cultural compatibility?
Working with any business partner requires a mutual understanding of your overall business, your business goals, and your business plans for the future. It is also important that your business process outsourcing partner understands the culture of your business. This makes communication direct and easier, even when handling conflicts. The key is to acknowledge these differences and manage them appropriately from all aspects, including the BPO you choose to partner with.
Tip #4 – What is the BPO service provider’s technology & infrastructure like?
Business process outsourcing offers businesses of all industries increased productivity and associated cost-savings based on a BPO’s increased capabilities for processing. Many BPO service providers become experts of their industry by investing in high-tech infrastructure and cutting-edge technology. In doing so, the BPO service provider remains relevant and competitive, while also allowing businesses like yours to partner with them and avoid the initial and long-term financial investments in your own high-tech infrastructure and cutting-edge technology. It is important to thoroughly review a potential BPO partner’s infrastructure capabilities and be sure their technology is compatible with yours.
Tip #5 – Does your BPO have a record and experience of providing services in your industry?
Finally, be sure your business knows the extent of your BPO service provider’s experience in your particular industry. Consider a BPO’s proven track record in order to review its credibility. If a potential BPO service provider has an available portfolio and/or samples, review them.
Your business process outsourcing partner can make or break your company. Because of this, it is important to evaluate a potential BPO service provider’s competence before becoming involved with them.
Meet Integration, Inc.
Integration, Inc.’s purpose is to streamline internal business processes for organizations, without foreign outsourcing, allowing companies to focus on other detail orientated processes of their business. All this is completed by U.S. residents, keeping all their business process outsourcing located within the United States. Integration, Inc. specializes in resolving information technology issues confronting businesses nationwide. By allowing Integration, Inc. to complete your business process outsourcing needs, their team can enable your company to become more efficient and cost effective, thus increasing productivity. Meet our team.