Does Your Business Keep Up with Technology?

Jan 17, 2020

Business Process Outsourcing should be a consideration for every business. In 2020, it is safe to say that technology evolution can be frustrating for any business owner, but it’s especially cumbersome for small business owners. Why? It’s the investment required to keep up with ever-evolving technology. Once a small business has invested in tech infrastructure, that investment is not a set-it-an-forget-it task. In fact, choosing to keep your business at the forefront of the competition in your industry backed by top-rated tech can be a financial black hole.

If you are a small business owner trying to keep your business using the latest and greatest tech, it’s possible you also feel that almost as quickly as a you invest and adopt new technology, it’s outdated. With tech trends changing so quickly, it can be difficult for any business to keep up. No matter how tempting, it can also be detrimental to fall into the “if it’s not broken, don’t fix it” methodology, there are a high-level of risks associated with lagging behind current technology trends. And, this is especially true for businesses striving to stay competitive within their business realm.

Below, are a few ways that keeping up with changing technology trends using Business Process Outsourcing (BPO) that will help your business, as well as practical steps for staying ahead in your industry.

Business Process Outsourcing: Better Customer Service

business process outsourcing

To acquire more business, organizations depend largely on products/services and customer service? Happy customers become repeat business. In order to be sure your organization is competitive, it is also important to streamline customer service, making it more cost-effective and beneficial to your brand. Whether your customers are interacting with your payment system or your website, customers want a seamless experience, which in this age of technology, they have come to expect.

Working with an expert to automate your business processes will inevitably impact your customer service in a positive way. BPO allows your business to partner with another business who is an automation expert and can guide you into more updated internal processes.

Business Process Outsourcing: Streamline Internal, Non-Core Operations

As new technology is developed, businesses and their internal processing systems are becoming much more efficient, operating much faster than previous technologies. Partnering with an automation expert supports the end-goal of small businesses being able to compete at a higher level.

Many smaller businesses have trouble financially keeping up with this evolving technology largely based on cost of investment. By partnering with a qualified BPO expert, your business will be supported by the BPO expert’s technology infrastructure and their financial investment.

Business Process Outsourcing: Increase Cost-Savings & Efficiency

business process outsourcing

Using updated technology by partnering with a BPO expert can put your business in a competitive place. Not only is it more cost-effective, doing so will also reduce the risk of system down-time, which can be very expensive for your business. While partnering with a BPO expert will have a fee attached to services, you really do need to consider this a business investment that will save you money down the road, keep your technology updated, increase customer service and decrease error rates for a fraction of your current processing costs, in addition to repair and maintenance costs.

It is a big mistake for business owners to get caught in the trap of thinking that if one strategy or platform has worked for them before, it will always work for them. Holding onto this idea and train of thought could keep you from choosing to upgrade to newer technologies. This is a common methodology that can most certainly ruin a business. To ensure this doesn’t happen to your business, you need to understand the most efficient ways to stay current with changing technologies. BPO should not be overlooked.

For more information about BPO, its effectiveness and the benefits for your business, reach out to Integration, Inc. today (860) 623-0004 or

Meet Integration, Inc.

As a primary business process automation provider, Integration, Inc.’s goal is to empower all clients to focus on their core areas of expertise, while leaving the business process automation services to our team of experts. Integration, Inc. associates have served hundreds of business entities across the U.S. by assisting them with their internal business process challenges such as

(1) Electronic Data Interchange (EDI), including consulting, transaction processing & training.

(2) Remote check writing and check printing services.

(3) Rebate program management and processing.

(4) Third party billing, invoice processing, outsource billing and remittance.

(5) Barcode labeling (UCC128 labels).

One of the most cost-effective and successful ways to accomplish streamlining business functions is to choose the right Business Process Outsourcing (BPO) partner. Our team offers a complete set of skills that address a variety of essential business processing needs, backed by our cutting-edge technological infrastructure investments.

Integration, Inc. provides a wide variety of BPO services. Our primary business process automation services include EDI, Check Writing & Check Printing, Rebate Fulfillment, Barcode Labels, & Third-Party Billing services. Our BPO team of professionals are available when you need them, supporting your overall productivity and success.

Ready to discuss your EDI or BPO needs?

Our team can’t wait to talk to you about your business's unique needs so we can provide a solution quickly and cost effectively.

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